Public Tickets
jalilsheikh14
Wrong buy
Akira Prestashop 1.7, 8.x
Updated 2 days ago
2
Most recent comment from Naik Lead:Unfortunately, Themeforest does not accept refunds in your case. https://themeforest.net/page/customer_refund_policy
Thank you for contacting us!
bmarto
Open Graph images on Homepage
Akira Prestashop 1.7, 8.x
Updated 3 days ago
2
Most recent comment from Naik Lead:Hi,
You can update this file to resolve this issues. rootthemesakiratemplates_partialshead.tpl
Thank you!
BPPrinting
Faulty Text Editor
Akira Prestashop 1.7, 8.x
Updated 1 week ago
2
Most recent comment from Naik Lead:Your ticket is duplicated.
Please track your ticket https://axonviz.ticksy.com/ticket/3732601
Thank you!
mobiliandcomobilier
File manager won't openClosed
Akira Prestashop 1.7, 8.x
Updated 2 weeks ago
2
Most recent comment from Naik Lead:Please enable debug mode and reopen file manager to see if any errors are reported?
Thank you!
activemediaconcept
customize the comparison pageClosed
Akira Prestashop 1.7, 8.x
Updated 3 weeks ago
2
Most recent comment from Naik Lead:For the customizations in the tpl file, you can edit them in the nrtcompare module and copy them to the Akira child theme. https://devdocs.prestashop-project.org/8/themes/reference/overriding-modules/ ...
mobiliandcomobilier
Aesthetics of the variationsClosed
Akira Prestashop 1.7, 8.x
Updated 3 weeks ago
3
Most recent comment from Naik Lead:Thank you for your patience!
For the displayed image we currently do not have an option to upgrade the image to a larger size.For this image you can choose to display either one using the option as at ...
specialsport
Hi, I installed the latest version of the theme and I no longer see the preview images.Closed
Akira Prestashop 1.7, 8.x
Updated September 10, 2024 at 3:17am
16
Most recent comment from Naik Lead:We have checked the search engine. Even the default search page does not work. This is the search tool that comes with Prestashop by default. https://www.specialsportstore.com/it/ricerca?controller= ...
Airmax92
Viewing product imagesClosed
Akira Prestashop 1.7, 8.x
Updated September 9, 2024 at 11:00am
2
Most recent comment from Naik Lead:Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Airmax92
Homepage vertical menuClosed
Akira Prestashop 1.7, 8.x
Updated September 9, 2024 at 10:59am
4
Most recent comment from Naik Lead:You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good revi ...
mobiliandcomobilier
How to duplicate a product layoutClosed
Akira Prestashop 1.7, 8.x
Updated August 30, 2024 at 2:13pm
7
Most recent comment from mobiliandcomobilier:Ok thank you :)
mobiliandcomobilier
Header stickyClosed
Akira Prestashop 1.7, 8.x
Updated August 30, 2024 at 1:43pm
6
Most recent comment from Naik Lead:Thank you so much!
Please do not hesitate to contact us if you have any other needs.
mobiliandcomobilier
I can't find the license codeClosed
Akira Prestashop 1.7, 8.x
Updated August 30, 2024 at 12:30pm
3
Most recent comment from mobiliandcomobilier:Hello,Thank you i found it
zxs0692
Remove product page breadcrumbs and brand pictureClosed
Akira Prestashop 1.7, 8.x
Updated August 27, 2024 at 9:12am
2
Most recent comment from Naik Lead:Hi,Currently we don't have remove option.
You can romovate it in this .tpl file: rootthemesakiratemplatescatalog_productproduct-3.tpl
Please select the correct product type you are using (1 to 8) ...
zxs0692
Remove Parent categories in Category Pages and remove Product Details tab in product pageClosed
Akira Prestashop 1.7, 8.x
Updated August 23, 2024 at 2:30pm
4
Most recent comment from Naik Lead:For the category page you need to choose the product type as attached image.
For product blocks in AxonCreator you can choose the product type for each widget.
Thank you!
Sergio
My Account link doesn't workClosed
Akira Prestashop 1.7, 8.x
Updated July 31, 2024 at 4:22pm
4
Most recent comment from Naik Lead:Hi,This button cannot delete custom CSS.Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!