I’m currently using the Akira theme on a PrestaShop 8.2 environment. I’ve encountered an issue where the GDPR consent checkbox (psgdpr) does not appear correctly in the Elementor newsletter subscription module — the field loads empty.
I have also noticed the same issue with the contact form module.
The Official GDPR Compliance module is properly configured:
Both the newsletter and contact form modules are enabled in the GDPR settings.
Each of them has a consent message correctly set.
I found another ticket reporting the same issue, but unfortunately, no public solution was provided.
I believe there might be a misunderstanding. As I mentioned earlier, the GDPR module is already installed and configured correctly. Both the newsletter and the contact form modules are active in the GDPR settings, and consent messages are properly set. (Attachment 1)
The issue is not with the native PrestaShop newsletter module, but with your Elementor widget included in the Akira theme. When I use your newsletter subscription widget in Elementor, the GDPR consent is not rendered – the field is loaded but empty (Attachment 2). The same happens with the contact form widget.
This suggests the issue lies in how your Elementor widgets integrate with the GDPR module.
Please let me know if there is a fix or a workaround for this.
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Hello,
I’m currently using the Akira theme on a PrestaShop 8.2 environment. I’ve encountered an issue where the GDPR consent checkbox (psgdpr) does not appear correctly in the Elementor newsletter subscription module — the field loads empty.
I have also noticed the same issue with the contact form module.
The Official GDPR Compliance module is properly configured:
Both the newsletter and contact form modules are enabled in the GDPR settings.
Each of them has a consent message correctly set.
I found another ticket reporting the same issue, but unfortunately, no public solution was provided.
Could you please assist me in resolving this?
Thank you in advance.
Best regards,
Edoardo
Thank you so much for contacting us!
Newsletter subscription is a default module of Prestashop, if you do not see this module in GDPR options you need to reset this module.
Attached files: GDPR_67dcced4cf139.png
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hello,
Thank you for your reply.
I believe there might be a misunderstanding. As I mentioned earlier, the GDPR module is already installed and configured correctly. Both the newsletter and the contact form modules are active in the GDPR settings, and consent messages are properly set. (Attachment 1)
The issue is not with the native PrestaShop newsletter module, but with your Elementor widget included in the Akira theme. When I use your newsletter subscription widget in Elementor, the GDPR consent is not rendered – the field is loaded but empty (Attachment 2). The same happens with the contact form widget.
This suggests the issue lies in how your Elementor widgets integrate with the GDPR module.
Please let me know if there is a fix or a workaround for this.
Best regards,
Attached files: 1.jpg
2.jpg
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
FTP is not accessible. Please check again.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Now it should work
We have determined that your GDPR module is not attached to the default Prestashop hook.
It is now fixed.
Please check again, thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Thank you so much. Now it is working!
Best regards,
Semfly SRL
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)