How to update Akira theme to latest version? Click here.

Okay
  Public Ticket #3835219
error opening axon creator/editor
Closed

Comments

  • Javi started the conversation

    Hello, When I try to edit some hooks I get the error:

    Sorry, the content area was not found in your page.
    "You must call 'the_content' function in the current template, in order for AxonCreator to work on this page."

    It happens to me when I'm in the "Add & Edit Content" section in several of the Hooks and in the description sections in the categories, without knowing when sometimes I can get in to edit it, but a newly created category fails with the error, I attach a screenshot of the notification, it takes me to a page that does not exist to try to solve the error "https://api.axonviz.com/the-content-missing/"

    Thanks for your help.

    Attached files:  image.png

  •  407
    Naik replied

    Hi,

    Please try to press add hook for theme button as attached image and try again.

    Thank you!

    Attached files:  add-hook.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Javi replied

    It keeps happening, the strange thing is that there are three of us using it with the same Prestashop user and sometimes only one can log in and the other two cannot.

  •  407
    Naik replied

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Javi replied privately
  •  407
    Naik replied

    When creating a new category you need to press the save button first so that the category can be initialized.

    Only when the category is initialized and can be viewed on FO can the live editor work.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Javi replied

    I can't open the axon editor for category 13, which is the last one created (last week), and I can't open the hooks either. For example, the displayLeftColumnProduct hook gives me the same error.

    Attached files:  image.png
      image2.png

  •  407
    Naik replied

    Please reconfigure CHMOD folders as Prestashop is warning.

    We cannot change the cache configuration to check the error you are experiencing.

    Thank you!

    Attached files:  Información • BOISA NUTRICION SL.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Javi replied

    Hello, the permissions were changed when FTP was enabled, it is now resolved and the problem continues to appear the error

  •  407
    Naik replied

    Prestashop system seems to be unable to perform configuration actions related to the original file. https://www.awesomescreenshot.com/image/53450982?key=72adfafa63ea783bc1107910e946564e

    Please check your CHMOD configuration.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)