Public Ticket #3716235 Hi, I installed the latest version of the theme and I no longer see the preview images. Closed
Comments specialsport started the conversationSeptember 2, 2024 at 10:00amHi, I installed the latest version of the theme and I no longer see the preview images.specialsport repliedSeptember 3, 2024 at 7:04am??? 375Naik repliedSeptember 3, 2024 at 4:09pmThank you very much for contact us! Please provide us FTP credentials and Back Office access to the site. We will check it and help you asap!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 4, 2024 at 7:06amBackoffice access https://www.specialsportstore.com/ps-admin1username: [email protected]password: axonviz2024ftp:host: specialsportstore.comusername: [email protected]pass: Axonvip2024port: 2100 375Naik repliedSeptember 5, 2024 at 1:23amWe cannot access the backoffice link you sent. https://www.specialsportstore.com/ps-admin1 Please check the information again, thank you!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 5, 2024 at 6:46amhttps://specialsportstore.com/ps-admin1/index.php 375Naik repliedSeptember 6, 2024 at 3:43amHi,Are you referring to the preview image as attached? If not can you describe more clearly the problem you are having?Attached files: Tema & Logo _ Tema • Special Sport.pngBest regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 6, 2024 at 7:10amI wrote down the problem, the preview images on the home page or in the product are not visible. The back office has nothing to do with it. On the home page https://www.specialsportstore.com/it/ and in the products https://www.specialsportstore.com/it/cappelli/73713-109127-cappello-futura-curve-brim-cap-8a2902-afn.html#/18-colore-rosa/3944-dimensione-tu 375Naik repliedSeptember 7, 2024 at 2:30amWe are seeing the homepage and product pages working fine. Please check the attached images. If your issue is elsewhere, please describe the error in more detail and attach images if available. Thank you!Attached files: CAPPELLO FUTURA CURVE BRIM CAP 8A2902-AFN.png Special Sport _ Negozio di articolo sportivi _ Nocera Inferiore.pngBest regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 7, 2024 at 7:34amSi era la cache del mio browser :) 375Naik repliedSeptember 7, 2024 at 11:08amWe are glad to hear this is resolved. Please do not hesitate to contact us if you have any other needs. Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 9, 2024 at 7:27amHi, now the search on the home page isn't working. How can it be solved? 375Naik repliedSeptember 9, 2024 at 10:59amPlease make sure the product you are looking for is indexed in the Prestashop system. Thank you!Attached files: Cerca • Special Sport.pngBest regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)specialsport repliedSeptember 9, 2024 at 1:14pmSi è aggiornato, ma Comunque non vaguarda screenshotAttached files: Screenshot 2024-09-09 alle 15.13.57.pngspecialsport repliedSeptember 9, 2024 at 1:15pmOkAttached files: Screenshot 2024-09-09 alle 15.15.14.png 375Naik repliedSeptember 10, 2024 at 3:17amWe have checked the search engine. Even the default search page does not work. This is the search tool that comes with Prestashop by default. https://www.specialsportstore.com/it/ricerca?controller=search&order=product.position.desc&s=scar&c=0 Please check the configuration requirements that Prestashop needs at the link https://devdocs.prestashop-project.org/1.7/basics/installation/system-requirements/ Thank you!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7) Sign in to reply ...
Hi, I installed the latest version of the theme and I no longer see the preview images.
???
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Backoffice access
https://www.specialsportstore.com/ps-admin1
username: [email protected]
password: axonviz2024
ftp:
host: specialsportstore.com
username: [email protected]
pass: Axonvip2024
port: 2100
We cannot access the backoffice link you sent. https://www.specialsportstore.com/ps-admin1
Please check the information again, thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
https://specialsportstore.com/ps-admin1/index.php
Hi,
Are you referring to the preview image as attached?
If not can you describe more clearly the problem you are having?
Attached files: Tema & Logo _ Tema • Special Sport.png
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
I wrote down the problem, the preview images on the home page or in the product are not visible. The back office has nothing to do with it.
On the home page
https://www.specialsportstore.com/it/
and in the products
https://www.specialsportstore.com/it/cappelli/73713-109127-cappello-futura-curve-brim-cap-8a2902-afn.html#/18-colore-rosa/3944-dimensione-tu
We are seeing the homepage and product pages working fine.
Please check the attached images. If your issue is elsewhere, please describe the error in more detail and attach images if available.
Thank you!
Attached files: CAPPELLO FUTURA CURVE BRIM CAP 8A2902-AFN.png
Special Sport _ Negozio di articolo sportivi _ Nocera Inferiore.png
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Si era la cache del mio browser :)
We are glad to hear this is resolved.
Please do not hesitate to contact us if you have any other needs.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi, now the search on the home page isn't working. How can it be solved?
Please make sure the product you are looking for is indexed in the Prestashop system.
Thank you!
Attached files: Cerca • Special Sport.png
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Si è aggiornato, ma Comunque non va
guarda screenshot
Attached files: Screenshot 2024-09-09 alle 15.13.57.png
Ok
Attached files: Screenshot 2024-09-09 alle 15.15.14.png
We have checked the search engine. Even the default search page does not work. This is the search tool that comes with Prestashop by default. https://www.specialsportstore.com/it/ricerca?controller=search&order=product.position.desc&s=scar&c=0
Please check the configuration requirements that Prestashop needs at the link https://devdocs.prestashop-project.org/1.7/basics/installation/system-requirements/
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)