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  Public Ticket #3343463
Product images aspect ratio stretched or compressed
Closed

Comments

  • CreMedia_Global started the conversation

    I uploaded all product images in unified size 800x1091 px

    set all default thumbnail sizes according to the same aspect ratio.

    Regenarated thumbnails, but the result is many images got compressed or stretched in a weird way (both on product grid AND product details page)

    Tried regenerating thumbnails and cleared cache many times but same result.

    I attached here:

    • Screenshot of orginial product pic uploaded in PS
    • Example of how same product appears inproduct details page
    • Thumbnail default sizes
    • Image settings

    Attached files:  Screenshot 2023-04-07 144819.png
      Screenshot 2023-04-07 145207.png
      Screenshot 2023-04-07 144659.png
      Screenshot 2023-04-07 145343.png

  •  388
    Naik replied

    You need to set this value to automatic (picture attached) for the images to be generated properly.

    Thank you!

    Attached files:  Image-Settings-•-PS-8.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • CreMedia_Global replied

    It works now, thanks a lot!

  •  388
    Naik replied

    We are glad to hear this is resolved. 

    Please do not hesitate to contact us if you have any other needs. 

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)