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  Public Ticket #3249540
ATC button infinite loading
Closed

Comments

  • raphaelmrlc started the conversation

    Hi,
    My ATC button is infinite loading on my products list.
    Did you have a solution ? 
    Have a nice day

  •  386
    Naik replied

    We're sorry but we don't understand. Could you please explain in more detail and take some screenshots.

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • raphaelmrlc replied

    This blue dynamic button that appears on hovering loads infinitely and does not add the product to the cart.

  •  386
    Naik replied

    Please enable debug mode and the console tab of your browser, then press the add to cart button to see if any error messages are displayed.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • raphaelmrlc replied
    Here is the debug mode report of the page where the button dont work.5062138636.png

    Attached files:  FireShot Capture 142 - - www.prolcg.fr.png

  •  386
    Naik replied

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   raphaelmrlc replied privately
  •  386
    Naik replied

    Link BO cannot be accessed, please check again.

    You need to attach a product link that can be added to cart, all your products are out of stock.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)