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  Public Ticket #3239364
Cant load editor
Closed

Comments

  • Chris Allbones started the conversation

    Getting an error opening the editor and cant edit any of the header, home, footers.


    It's saying cant load content errors.


    I tried the same as someone else suggested of turning off SEO friendly, but doesn't work either way.



    Attached files:  Screenshot 2023-02-23 at 15.49.49.png

  •  386
    Naik replied

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Chris Allbones replied privately
  • Chris Allbones replied

    Any update on this?

  •  386
    Naik replied

    We have found the bug and have a small update, please proceed to update the theme with our module 1 click upgrade.

    Thank you!

    Attached files:  -1-Click-Upgrade-Akira-•-Ridgid-Part-Shop.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Chris Allbones replied

    I can now edit the homepage and footer but cant edit the header as still comes back with the same error/

  • Chris Allbones replied

    I have also noticed that even though I can edit the hompage it doesn't show on the front end.

  •  386
    Naik replied

    Sorry for this problem, please upgrade Akira theme again to fix this error.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Chris Allbones replied

    The homepage now works but still cant edit the header

    Getting a lot of pressure on this, is there anyway round this?

  •  386
    Naik replied

    Hi,

    Now it's ok.

    Maybe due to an influence from outside the theme leading to the hook not being assigned enough, you just need to press the assign hook button like the attached image to fix this error if you encounter it.

    Thank you!

    Attached files:  Module-Manager-•-Ridgid-Part-Shop.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)