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  Public Ticket #3142689
Related Products problem
Closed

Comments

  • elinakrumina2 started the conversation

    Good day.

    I tried adding related products to the product page but have a problem: they either don't want to show up or show up wrong.

    Clicking from product to product, continuously shows the same related products. Is it supposed to work like that? I thought it would actually show related products that have been added to the products.

  •  386
    Naik replied

    On the demo we let the module name you can change, even the product display conditions in this block you can also change.

    Please go to AxonCreator and configure this product block as attached image.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • elinakrumina2 replied

    Unfortunately, it's already configured to show related products and yet it's not displaying said related products properly.

  •  386
    Naik replied

    Sorry for late reply!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   elinakrumina2 replied privately
  •  386
    Naik replied

    Please check again, your page cannot be accessed.

    We realize that the cache module you are using is the problem leading to the change of the related product block.

    Please check again.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • elinakrumina2 replied

    Thank you! That seems to have been the problem.

  •  386
    Naik replied

    Please contact the module developer for help.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)