The product images are not displayed. I tried to generate the .htaccess without success
When I right click on the image to open it in a new tab, I have a 1x1 pixel image named placeholder.jpg
I asked on prestashop forum and they told me that : "Hi @Pablito34,
It seems to me that probably you have some Javascript error on the product page, and because of tis, the lazy loading Javascript code of the theme is not being executed, that is why you have the placehlder instead of the images.
So either you can try to disable temporarily the theme's lazy loading option from te theme customizer/congifuration module, or try to get help from the theme developer, as there is a chance that the module nrtthemecustomizer has no header or footer hook(if there are no Javascript error in the Browser's developer tools-> Console section.
The product images are not displayed. I tried to generate the .htaccess without success When I right click on the image to open it in a new tab, I have a 1x1 pixel image named placeholder.jpg
I asked on prestashop forum and they told me that :
"Hi @Pablito34,
It seems to me that probably you have some Javascript error on the product page, and because of tis, the lazy loading Javascript code of the theme is not being executed, that is why you have the placehlder instead of the images.
So either you can try to disable temporarily the theme's lazy loading option from te theme customizer/congifuration module, or try to get help from the theme developer, as there is a chance that the module nrtthemecustomizer has no header or footer hook(if there are no Javascript error in the Browser's developer tools-> Console section.
Have a nice day, Leo."
Did you have a solution ?
Have a nice day !
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
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Please double check compatibility, Akira is only compatible with Prestashop 1.7.7.x, 1.7.8.x and above.
You are using Prestashop 1.7.6.8, you need to upgrade Prestashop to the latest version.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
It was stupid not to check this first I admit
Thanks for the help
Have a nice day
We are glad to hear this is resolved.
Please do not hesitate to contact us if you have any other needs.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)