Hello, I relate several problems. I am trying in vain to solve them. One day it works, the next day it doesn't. My site does not display anymore and I think it is related to the theme. Another problem is that I make changes via AXON and I save the changes and when I consult the online store, nothing has been changed, I still have the original template and not modified.

I emptied the caches of different folders and it does not solve the problem. I have not yet touched the heart of prestashop or yourtemplate that I do overide on the child theme.

I bought a theme to make my work easier and I'm wasting days solving problems that shouldn't have at this stage. 

Can you help me to understand the errors?

I hope you won't take 5 days to answer me like the last tickets

The contact page in your look is not taken into account because I see on the site that it is the default page that is highlighted. Why is this?
It is impossible to add additional fields like name and phone number why? because it would have been very nice to be able to really customize the contact page.

Thanks for information about contact form

Hello,

I don't understand why the mail is not sent on the contact page but I'll look in detail at the source code. I thought it was going to be configurable but I see that it is not. 

As far as the hooks and interfaces of the site are translated into French halfway. Do I have to do it manually in the child theme for it to be taken into account?
Other hook problems I can't change anything like displayShoppingCartFooter. We can add divs but we can't modify the existing one. Can you confirm?

Sincerement sorry.

I found the solution to the translation problem except that I have 4 that don't register. I fill in and validate and when I go out and come back on the translation is not taken into account. I have translated everything but the 4 remaining ones that don't want to register and I don't know why. However I have the registration message validated.

I have translated everything but these 4 that do not save my translations, yet I have the validation message that tells me it is saved and when I go to the 2nd tab to correct the other 2, nothing is validated.

I have translated everything in the child theme template and until it is recognized correctly I cannot give you the missing translations

For info the child theme is installed but not recognized as a conflict. I even changed the image of the child theme to find it. 

I have uninstalled the theme empty the cache, delete on the panel and when I reinstall the theme I have 2 same parent template images displayed and when I install the child theme I have a 3rd parent theme displayed.

I didn't do anything special to be honest except customize in front and translation

it is really improbable

and the message contact the mail that does not send.

I called the hosters and they don't understand, they think the emodule is blocking. There is no specific module to install just the necessary for sending and payment. The basis of a prestashop site. 

Thank you very much for your responsiveness but can you tell me why on the contact page the message does not send? I have explained in my previous emails that everything is in order on the hebrgeur side and that this is a problem with your theme. Is there any setting to do?

I mentioned a translation problem on my old tickets that you still haven't answered for a week now. I explained to you that I have translated all your child theme except that there are 4 that do not validate even though I have the registration success message.

I give you the screen with the translation to help you

Since I reactivated the child theme, all my settings that I had set have disappeared. The "buy now" /"achetez maintenant" button, I had managed to remove it but I didn't know how. Is there an axon module that regulates this or do I have to go into the axon core to delete manually?

What do you advise me to do? to delete what I did not modify in the child theme compared to the parent theme?

Where can I translate these texts that are still in print?

I have redone all the translations of the parent theme and there are still these 4 translations that do not register despite the validation of the action. I have sent you in my previous messages the concerned translations. There is a problem here

Thanks for your help 

and for the buy now button in the product sheet how to delete? in the tel file? or there is a module that manages it?

I'm sorry but the correction of my translation doesn't work. They keep your translation

I just did the test on the parent theme, impossible to save my translations

I give you the English and French translations just below hoping that it will help you to do the parent and child theme 

Including %amount% for ecotax

Incluant %mount% pour l'écotaxe

----------

%nb_people% people are currently watching this product.

%nb_people% de personnes regardent actuellement ce produit.

-----------

Your package must be returned to us within %number% days of receiving your order.

Votre colis doit nous être retourné dans un délai de %nombre% jours après réception de votre commande.

------------

%number% on %date%

%number% le %date%

Other problems include the contact page not working. The mail is not sent. Is it possible to use the default mail in test without overriding axon.This could allow us to see if it works

For information I am translating all the modules into French and nothing is recorded

Thank you for your reply. I will see what I can do. I would like to thank you for your reply and I will see what I can do.

I've been repeating this problem for several days now and I'm still not getting any answers.

Hello, 

I have changed my browser and it is still blocking the translations. Where is your translation file that I can enter by hand?

Thank you for this video but you didn't recheck the translations you will see that the translation you added indicated that it was recorded but if you go back you will see that it didn't take into account at least what I just checked it didn't take into account your French translation. That's what I've been trying to tell you

I have sent you a screenshot

I can't translate any modules now. Nothing registers even though it is marked as registered. We have a problem with the theme

Thank you very much for your answer... last question why does the contact page not work? You still haven't answered my question and it's been 3 weeks that I've been asking it every time and still no answer. When I fill in the fields and click on send, it does nothing. No error message, no sending. And everything is set up of course. I've already checked with my web host, they can't figure out where the problem is coming from other than the theme. The mailbox is functional at least as far as I have checked. When I'm in debug mode it sends. I'm not sure what the problem is, but I'm sure it's not a problem. What's the solution? 

great how did you get it to work again? just in case it ever does

I searched for days for the reason and never thought of this. Thank you for your explanations and for solving this problem. If I clear the cache of my host or prestashop it won't work? I'm not sure if I'm going to be able to use the js again.

thank you so much for your help

Hello, I will need information with your theme:
1/ I would like the items to be destocked after payment and not while they are in the shopping cart. Because when the customer leaves his order in his cart and he does not validate the same day his order but later, the stock is in negative while it is available.

2/ I want to personalise the product sheet, I have to add an option to be ticked on the personalisation of a first name, a font and 5 colours. Is it possible to do this with your theme? I can't see where to do it except to create new blocks underneath.

Hi,

Thanks for your answer

On a product sheet for example of a t-shirt and I want the customer to be able to choose the font, the colour of the font (black, gold, silver, white) en bouton de radio and the first name to be written on the item.

Ok thks

Hello, I'm coming back to you for 2 problems that I think can be solved. 
I have deactivated the emodule and reactivated, we lose the customization of the module? as on the first screenshot?

On the 2nd module there are items that do not exist in my products and that I find here at the bottom of the photo or I can modify and delete these items that do not exist? I have looked in the product dashboard and there is nothing.

Finally I managed to remove the ghost visuals on phpmyadmin and megamenu with css.

I solved the problem by adding some css. It was by deactivating social button and reactivating I didn't keep my css changes made before. 

Don't take my message into account unless there is an easier way or an access that allows you to do it. I am open to suggestions and I will take note for the next times

However, I have another request. The maintenance page conflicts with another maintenance page. Is your template not taking over? or is it the other way around? because when I customized it, I ended up with 2 maintenance page designs

I thought the page was managed by axon...weird duplicate design. Thanks for your late reply, I'll look into it on my side