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  Public Ticket #2903885
Problem Editor Page with Axon Creator
Closed

Comments

  • Carlo started the conversation
    October 27, 2021 at 1:08pm

    When I try to edit extra content of single products with Axon Creator, it returns an error: "Sorry, the content area was not found in your page." This errors

  •  386
    Naik replied
    October 27, 2021 at 1:44pm

    Hi,

    Make sure you are not in maintenance mode.

    If in maintenance mode add your IP to whitelist for normal access.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Carlo replied
    October 27, 2021 at 1:53pm

    Hello and thanks for the reply. No I'm not in maintenance mode. Everything works correctly, the editor instead creates this type of problem on any pagian I want to modify.

  •  386
    Naik replied
    October 27, 2021 at 4:52pm

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Carlo replied privately
  •  386
    Naik replied
    October 28, 2021 at 9:23am

    You are using Prestashop version 1.7.7.x together with Akira 2.3.6.

    However version 2.3.6 is only compatible with Prestashop 1.7.8.x.

    You can upgrade Prestashop to the latest version or revert to a backup to use Akira 2.3.5

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Carlo replied
    October 28, 2021 at 10:13am

    Hi, ty for support. 

    I have update prestashop and now when edito with builder the error is :

    The preview coul not be loaded

    Error 500

  •  386
    Naik replied
    October 29, 2021 at 7:36am

    Hi,

    As we checked. Your Prettyurls module is the cause of Axon - Creator not working correctly.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)