After Akira 2.3.5 to 2.3.6 upgrade, we received no order on our website.
After checking, we notice that the order button appears disabled even if the customer choose the payment method and and accepts conditions.
The button is in fact active, but appears disabled.
Edit: I found a contingency procedure, by removing {if !$selected_payment_option} disabled{/if} on /root/themes/akira/templates/checkout/_partials/steps/payment.tpl line 126
Yes because all modules are not compliant with 1.7.8.0. so we prefer to maintain 1.7.7.8 until all acceptance tests are ok
I disagree with your answer. The template is reputed to be compliant with 1.7.x, without to be forced to migrate to the very last version of PS. So that means your customers have to live with that issue that didn't exist on the previous version of Akira?
Hello I have a very urgent issue
After Akira 2.3.5 to 2.3.6 upgrade, we received no order on our website.
After checking, we notice that the order button appears disabled even if the customer choose the payment method and and accepts conditions.
The button is in fact active, but appears disabled.
Edit: I found a contingency procedure, by removing {if !$selected_payment_option} disabled{/if} on /root/themes/akira/templates/checkout/_partials/steps/payment.tpl line 126
But it's not optimal
Thank you
Hi,
Currently you are using Akira 2.3.6 and Prestashop 1.7.7.8
Your version of Prestahsop is outdated. Please upgrade to the latest version of Prestashop 1.7.8.x to avoid this error.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Yes because all modules are not compliant with 1.7.8.0. so we prefer to maintain 1.7.7.8 until all acceptance tests are ok
I disagree with your answer. The template is reputed to be compliant with 1.7.x, without to be forced to migrate to the very last version of PS. So that means your customers have to live with that issue that didn't exist on the previous version of Akira?
Akira version 2.3.5 is available for version 1.7.7.8.
Please reinstall Akira 2.3.5 https://akira-elementor.axonvip.com/akira_theme_installations_file_v235.zip
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Is there a way to downgrade version?
You should warn your customer before they confidently upgrade that if they are not in 1.7.8.0 they would meet issues....
You need to use a previous backup to roll back to the old version.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hello
After upgrading to PS 1.7.8.0 and Akira 2.3.7, the bug still remains, I am forced to apply the contingency procedure indicated in my first post
Hello.
Can you have a look on that issue?
Thank you
Hi,
This bug has been forwarded to the dedicated team.
However they will be updated in the next update. For now you just need to use the fix method as you are.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi, I had the same problem.
It's just enough to change themes/akira/templates/checkout/_partials/steps/payment.tpl line 126 from
<button type="submit" class="btn btn-primary center-block{if !$selected_payment_option} disabled{/if}">
to:
<button type="submit" class="btn btn-primary center-block" {if !$selected_payment_option} disabled="disabled"{/if}>
This solves.
Stefano / coderz.cz
Thank you so much for sharing this solution!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)