Hello:

Whenever we try to add content with Elementor on the product page, we have an error when saving.
The editor works fine, but when saving and exiting, an invalid Security Token error appears.
The content is usually saved correctly, but the error always appears.
Attached image.
Greetings,
Edward

Hello:

Url: https://belgreen.shop/p1JEtEAGqDzso3m/

User: [email protected]

Pass: EpG#147Akira

FTP

Server: ftp.belgreen.shop

User: [email protected]

Pass: EpG#147Akira

It only happens when using Elementor in the product page. Below description.
All other uses of Elementor work fine.

Thank you very much for your help.

Another thing.

Can you tell me how to edit the megamenu?
I know that I once managed to see the Drap & drop section, but I don't know how to go back.
Thank you.

Hello:

I have removed the theme.
I have disabled the modules.
I have removed the modules from the theme.
I have cleared the cache.
I have reinstalled the theme. (2.0.0 akira_theme_installations_file.zip)
I have activated the theme.

And I still have the same mistakes that I had before.
In the Theme it appears that it is 1.0.0.
The megamenu uses the old version.
Adding content with elementor to products shows a Security Token error.

I would appreciate your help.

Greetings,
Edward

Hello:

I have uninstalled it twice again and it still gives the same problems.
In Themes it appears that it is Akira version 1.0.0.
When editing a product with elementor, when exiting it gives a Token error.
When trying to edit the Megamenu, it does not allow drag and drop.

I have removed the Theme again.

Can you tell me if there is anything else I need to delete before installing?

Thank you.

Hello:

I had to restore a backup, because when uploading it from scratch I was getting Elementor problems again.
The one called Akira 1.0.0 is because in the theme.yml it keeps putting 1.0.0
But the Megamenu bug I can't detect.
And the versions of the modules are all 2 or higher.

Hello:

100% sure.
Yesterday I downloaded it again from Themesforest, in case there was an update.
When I unzip the aira_theme_installations_file.zip file and open the theme.yml file, it says Akira 1.0.0
I am sending you a screenshot of the file and its path.
Everything works fine, even Elementor, except in these two cases.
Greetings,
Edward

Hello:

I have two errors. Not three.

1.- When I edit a product, by clicking Add extended content with - Elementor, I access the Elementor editor.
I create the content and save it. All right. It keeps well.
But, when I click on Go to Back-office, the Token error that I have sent you in the image appears.
It is not a serious problem. The content is saved.

2.- In the Megamenu module, the Drag & Drop screen does not appear. I can only edit with wysiwyg.

3.- I now have a third error. When I go to edit a page with Elementor, it appears like the image I send you. Without the content visible in the preview. But I can edit.

Okay, it's not something that affects performance much. I will wait.

Attached I send you the image of the editor.
Greetings,

Hello:

I do not get it.
So far it was working perfectly.
It was when I reinstalled the theme when it gave me an error.
Before I saw all the content.

Hello:

You can tell me how to solve this problem.
It is very annoying to work like this.
Before the work section was perfectly visible. Now only one box appears with each item.
Thank you.

Hello:

Please don't tell me that because it's fake.
I have used that function with your theme for two weeks.
I am 100% sure it is a mistake. Not a feature that is not available.
If you don't know how to solve it, tell me.

Hello:

I thank you.
I am sending you the access data.

Url: https://belgreen.shop/p1JEtEAGqDzso3m/

User: [email protected]

Pass: EpG#147Akira

FTP

Server: ftp.belgreen.shop

User: [email protected]

Pass: EpG#147Akira

Best regards

Hello:

I have discovered that the problem occurs when the store is in Maintenance.
The moment it becomes visible, Elementor works normally again.
Greetings