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  Public Ticket #1394047
Problem Installation Theme
Closed

Comments

  • Wrahatnolo Hari Wibowo started the conversation
    December 6, 2017 at 2:06pm

    Hi

    I just buy 

    Multipurpose Responsive Prestashop 1.7 Theme with purchase code ef1c2a5c-96f5-41e8-9c90-1408fe97da37

    But when i install this theme, i got an error "This theme can not be used for PrestaShop 1.7"

    Then i install prestashop 1.6 and try to install this theme, i got an error "Bad File Configuration"

    Please help, thank you

  •  386
    Naik replied
    December 6, 2017 at 5:19pm

    Hi,

    Thank you for using our theme.

    Please submit your problem to the right category and verify it by license and mail.

    If you are using item made by AxonVIP you can create new ticket here: https://axonvip.ticksy.com/

    Other Question Prestashop 1.7 category supports only marginal issues.

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • sebaenv replied
    December 7, 2017 at 10:21am

    I also have a mistake, what are the server requirements?

  • sebaenv replied
    December 7, 2017 at 10:24am

    test prestashop 1.7.2.4

  •  386
    Naik replied
    December 7, 2017 at 10:28am

    We mean that you should create a new ticket in the right category.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)