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  Public Ticket #1305828
Akira theme issues
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Comments

  • Akin started the conversation
    • The shopping cart is not available / visible in the shop, also not able to add any products to cart.
    • Also the Brands slider does not display the brands / logo's.
    • Translations to Dutch don't work. When I select Dutch translation I get below error:
    Unable to load \"/home/uXXXXXXXXXXX/domains/lechiqueinterior.nl/public_html/shop/app/Resources/translations/nl-NL/1.6modulesfollowuptranslationsnl-NL.php\": [ERROR 47] ParsePI: PI php never end ... (in n/a - line 56, column 1)\n[ERROR 4] Start tag expected, \'
    • Last but not least; when I was trying to do the translations it looks like the theme crashed. I have lost all settings and changes to the theme, but also lost all my PS content pages and all Product Names are changed to N/A as well as some Category Names changed to very old values.

    Is the theme even fully functional or is it some kind of beta? Please support to have the products back to normal and solve above issues.

    Thank you in advance.

    https://lechiqueinterior.nl/shop/
    Version: 1.7.2.2

  •  386
    Naik replied

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Akin replied privately
  •  386
    Naik replied

    Hi Akin,

    We have check your product in backoffice.

    All of your products have no image, no name. Some product is ok in Backoffice and they display properly in frontend. https://lechiqueinterior.nl/shop/potten/883/schelpen-bowl-wit-70-x-36-cm/

    Backoffice is the default Prestashop function. Our theme does not impact on it.

    You can try with the default version, when installing our theme every product information is kept intact.

    If your previous product is full of information inside the backoffice. Possibly due to 3rd party module or some wrong operation from admin.

    Thank you & have a bice day!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Akin replied

    Hello,

    In my previous post I wrote that the product names issue was solved. The theme has 3 issues:

    1. No shopping cart

    2. No logos at Brands slider

    3. Not possible to Translate theme

    Could you please support on these 3 items?

    Thanks again

  •  386
    Naik replied

    Hi Akin,

    1. Please disable catalog mode to show shoping cart Shop Parameters > Product Settings
    2. Now it's ok. We only regenerate thumbnails on Design > image settings
    3. Your BO is showing error with debug mode. May be your database is missing value classname. We need your databse access to check it. 

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Akin replied privately
  •  386
    Naik replied

    Hi Akin,

    Now you can using Translation with latest package Ducth language from Prestashop.

    Thank you!


    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Akin replied

    Thanks a lot!

    Very happy with the support provided, fast and good!

  •  386
    Naik replied

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Akin replied privately